PCs hit a high for customer satisfaction — boosted by tablets
Driven by the popularity of tablets, personal computers grabbed a new high in customer satisfaction in the September report from the American Customer Satisfaction Index.
Labeling desktops, laptops, and tablets all as personal computers, the ACSI gave the category a grade of 80 out of 100. That proved a 2.6 percent gain over the 78 score earned last year and in 2010. Though some may disagree with the tagging of tablets as PCs, the iPad and its brethren were partly responsible for the bump in satisfaction among computer buyers.
“The recent stall in demand for desktop PCs comes in…
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