Month: May 2013

Customers not as happy with iPhone as they were last year

The iPhone 5 (Credit: CNET) More customers are satisfied with Apple’s phones than any other handsets, but they’re not as happy as they were last year, a new report said. According to an American Customer Satisfaction Index report issued today, Apple received a score of 81 (on a scale of 100) in terms of customer satisfaction. But the company dropped 2 percent from its 2012 position, and the iPhone lags the customer satisfaction rating of 86 for Apple’s desktop, laptop, and tablet business.

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