Customers not as happy with iPhone as they were last year
The iPhone 5
(Credit:
CNET)
More customers are satisfied with Apple’s phones than any other handsets, but they’re not as happy as they were last year, a new report said. According to an American Customer Satisfaction Index report issued today, Apple received a score of 81 (on a scale of 100) in terms of customer satisfaction. But the company dropped 2 percent from its 2012 position, and the iPhone lags the customer satisfaction rating of 86 for Apple’s desktop, laptop, and
tablet business. At the same time, satisfaction with Motorola phones jumped 5 percent from 2012 to 77, and Nokia…
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