T-Mobile exec says firm ‘lost something’ awaiting merger
T-Mobile COO Jim Alling addresses attendees at the Competitive Carrier Association’s 2012 conference in Las Vegas.
(Credit: Marguerite Reardon/CNET)
LAS VEGAS — T-Mobile lost its focus on customers while its $39 billion deal to be acquired by AT&T was being reviewed by regulators, said T-Mobile Chief Operating Officer Jim Alling.
On Tuesday, Alling addressed executives at the Competitive Carrier Association conference here. He explained how T-Mobile’s long history of providing great customer service to its subscribers was interrupted by the merger and employees lost their focus.
“We lost…
See the article here: T-Mobile exec says firm ‘lost something’ awaiting merger
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